Refund/Cancellation Policy

1. Any cancellations to the order shall be made before 48 hours of the actual time of delivery to claim refund of the paid amount. No refund shall be made once the 48hr delivery window starts. In case of Courier Products cancellation is not possible if the product is dispatched and Personalised Products once placed can not be cancelled.

2. Cancellation of order shall be made with mail with Subject: ” Cancellation Request” and sent to maniarajewels@gmail.com

Mail shall contain following details:-

a. Order ID:
b. Cancellation Reason:
c. Refund Account Details:

3. Cancellation shall be initiated after formal order cancellation request is received at maniarajewels@gmail.com

4. Refund shall be made under following conditions:

a. Order was cancelled.
b. Order was not delivered to the recipient.( This does not include the case for unfounded recipient )
c. If there is any complain regarding the quality of the product being delivered, we will inquire about the same and if it is found to be true. The refund will be credited into the customer bank account

5. A refund can only be requested in case of service failure, our team will evaluate if an order qualifies for a refund and the decision of our management will be final. Your refund will process and it will get credited within 2 3 days. The refund amount in no circumstances can exceed the amount paid by customer, we are not liable for any loss or claim beyond the amount actually paid by customer.

6. Any extra amount credited to Maniara Jewels account may be considered for order enhancement but will not be refundable.

7. In all matters concerning Cancellation and refund Maniara Jewels shall have the deciding hand.

8. Maniara Jewels may amend its Cancellation And Refund Policy from time to time. If we make any substantial changes in the way we use your personal information we will notify you by email or an announcement on the website.

9. If you have any questions/comments about our Cancellation And Refund Policy, please email us at maniarajewels@gmail.com

10. Maniara Jewels offers a 48-hour return policy on unused items that have not been customized. Please note that customized products are not eligible for returns.