Question 1

What materials are used in Maniara Jewels products?

Accepted Answer

We offer premium jewellery crafted from 925 Sterling Silver and German Silver, with gold and silver plating options. Some jewellery also features diamond embellishments for a luxurious touch.

Question 2

Can I customize my jewellery?

Accepted Answer

Yes. We specialize in customized jewellery. You can personalize with names, initials, dates, birthstones, handwriting, Morse code, and engravings on rings, necklaces, bracelets, earrings and more.

Question 3

Will my sterling silver jewellery have a hallmark?

Accepted Answer

Yes, all 925 Sterling Silver jewellery comes with an authenticity hallmark, ensuring its purity and quality.

Question 4

How long does it take to receive my order?

Accepted Answer

Standard delivery time is 8-10 days. Custom-made pieces may take additional time based on design complexity.

Question 5

Do you offer express or urgent delivery?

Accepted Answer

Yes, we offer express shipping for certain products. If you need urgent delivery, please contact our customer support before placing your order.

Question 6

How do I take care of my jewellery?

Accepted Answer

Keep jewellery away from water, perfumes, lotions, and chemicals. Store it in the Maniara Jewels premium packaging provided. Wipe gently with a soft cloth after use.

Question 7

Will my jewellery tarnish over time?

Accepted Answer

Our jewellery is made with high-quality materials and premium plating, reducing tarnishing. However, with regular exposure to air, water, or chemicals, minimal tarnishing may occur. Proper care can extend the life of your jewellery significantly.

Question 8

What payment methods do you accept?

Accepted Answer

We accept all major credit and debit cards, UPI, Net Banking, Wallet Payments, and Cash on Delivery (COD) across India.

Question 9

Can I return or exchange my order?

Accepted Answer

Since our jewellery is custom-made, we do not accept returns or exchanges. However, if you receive a damaged or incorrect product, please contact us within 24 hours of delivery and we will assist you.

Question 10

What if I receive a defective or incorrect item?

Accepted Answer

If you receive a defective or incorrect item, contact us with an unboxing video and images of the package within 24 hours of delivery and we will arrange a replacement or resolution.

Question 11

Can I customize jewellery in a different language?

Accepted Answer

Yes, we offer customization in multiple languages including English, Hindi, Arabic, and more. You can mention your preferred language while placing the order.

Question 12

Can I track my order?

Accepted Answer

Yes. Once your order is shipped, you will receive a tracking link via email to monitor your package.

Question 13

What should I do if my ring size is incorrect?

Accepted Answer

We recommend using our ring size guide before purchasing. Since custom-made rings are crafted specifically for you, we do not offer size exchanges. Please measure carefully before ordering.

Question 14

Can I get a custom design that is not listed on your website?

Accepted Answer

Yes. If you have a specific design in mind, contact us with your idea or reference images and we will check if it can be crafted for you.

Question 15

What if my jewellery plating fades over time?

Accepted Answer

Maniara Jewels offers a lifetime re-plating service. If your jewellery plating fades, pay nominal shipping charges and we will pick up the jewellery, re-plate it, and reship it back to you.

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