Premium Jewellery
Frequently Asked Questions
What materials are used in Maniara Jewels' products?
We offer premium jewellery crafted from 925 Sterling Silver and German Silver, with gold and silver plating options. Some of our jewellery also features diamond embellishments for a luxurious touch.
Can I customize my jewellery?
Yes! We specialize in customized jewellery. You can personalize your piece with names, initials, dates, birthstones, handwriting, Morse code, and engravings on rings, necklaces, bracelets, earrings, and more.
Will my sterling silver jewellery have a hallmark?
Yes, all 925 Sterling Silver jewellery comes with an authenticity hallmark, ensuring its purity and quality.
How long does it take to receive my order?
Our standard delivery time is 8-10 days. However, custom-made pieces may take additional time based on the design complexity.
Do you offer express or urgent delivery?
Yes, we do offer express shipping for certain products. If you need an urgent delivery, please contact our customer support before placing your order.
How do I take care of my jewellery?
To maintain the shine and longevity of your jewellery:
- Keep it away from water, perfumes, lotions, and chemicals.
- Store it in the Maniara Jewels premium packaging provided.
- Wipe it gently with a soft cloth after use.
Will my jewellery tarnish over time?
Our jewelry is made with high-quality materials and premium plating, reducing tarnishing. However, with regular exposure to air, water, or chemicals, minimal tarnishing may occur. Proper care can extend the life of your jewellery.
What payment methods do you accept?
We accept all major credit/debit cards, UPI, Net Banking, and Wallet Payments. Payments are processed securely for a smooth shopping experience.
Can I return or exchange my order?
Since our jewelry is custom-made, we do not accept returns or exchanges. However, if you receive a damaged or incorrect product, please contact us within 24 hours of delivery, and we will assist you.
What if I receive a defective or incorrect item?
If you receive a defective or incorrect item, please contact us with proper unboxing video and images of the package you have received within 24 hours of delivery, and we will arrange a replacement or resolution.
Can I customize jewellery in a different language?
Yes, we offer customization in multiple languages, including English, Hindi, Arabic, and more. You can mention your preferred language while placing the order.
Can I track my order?
Yes! Once your order is shipped, you will receive a tracking link via email, allowing you to monitor your package.
What should I do if my ring size is incorrect?
If you are unsure of your size, we recommend using our ring size guide before purchasing. Unfortunately, since custom-made rings are crafted specifically for you, we do not offer size exchanges.
Can I get a custom design made that is not listed on your website?
Yes, if you have a specific design in mind, feel free to contact us with your idea or reference images, and we will check if it can be crafted.
What if my jewellery's plating fades over time?
- Maniara Jewels offers a lifetime plating service! If your jewellery's plating fades, you can avail of our re-plating service to restore its shine.
- Customers only need to pay nominal shipping charges. We will pick up the jewellery from your location, re-plate it, and reship it back to you with full assistance.
How can I contact Maniara Jewels for assistance?
You can reach us through:
📧Email:maniarajewels@gmail.com
📞Phone/WhatsApp:6350296867